2) Helpdesk TicketingĪ CRM system with automated helpdesk ticketing keeps track of customer service requests, how they are resolved and fulfilled, etc. Here are 10 call center CRM features that your software should have: 1) Outbound CallsĬall center software should allow support reps to take inbound calls and make outbound calls -– with the ability to store the information and data associated with those outbound calls.Ĭall centers CRM systems should allow your teams to log in, click on a contact’s phone number, and call that contact on the phone. That will eliminate the need for sales and customer service to have separate numbers.Īccording to SuperOffice, the CRM market has become the largest of all software markets, and revenues are predicted to reach over $80 billion by 2025, making CRM the fastest-growing industry.
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